June 11th, 2021
As of Friday, June 11th, the provincial government began its roadmap to reopening. It appears there is a light at the end of the tunnel!
What this means for us at KHVH is that, if you are comfortable, you may accompany your pet to the clinic for appointments. However, we must limit the flow of people through our reception area. To do this, please call when you arrive, and we will let you know whether there is room for you to come in. Government directives are still in place so please wear a mask and visit our station at the front for hand sanitizer as you come in.
If you still prefer curbside, please let us know and we can accommodate this as well.
December 23rd, 2020
As you know, the provincial government announced another lockdown that will begin on December 26th. Although we have been able to allow clients into our clinic, we must modify our current procedures to accommodate for the province-wide lockdown.
Veterinary practices are considered essential workplaces and may remain open; however, we are going to resume curbside appointments for the duration of the lockdown as directed by the provincial government. We can still accommodate any and all types of appointments and procedures.
Procedure for Appointments
As of December 26th, we will be limiting traffic within the clinic and will be providing non-contact appointments. We will continue in this manner until the end of the lockdown.
- Please contact the clinic and schedule any appointment as usual – our staff will inform you of our procedure.
- Upon your arrival to the clinic for your appointment, we ask that you stay in your vehicle and call the clinic to alert us of your arrival (613-317-1716) and we will check you in over the phone.
- Please provide us with your cell phone number.
- Your veterinarian will call you to do begin the consultation over the phone while you wait in your vehicle.
- One of our team members will meet you at the front door and escort your pet into the clinic. Please ensure that your dogs are secured on a leash and your cat is secured in a carrier.
- Following examination and assessment, your veterinarian will contact you again with an update and/or to determine the appropriate treatment.
- Your pet will be returned to you and the invoice will be completed over the phone.
- Any prescriptions/medications will be brought out to you with your pet.
December 22nd, 2020
Currently, we are allowing pets and their caregivers into the hospital. We are requiring that all persons wear a mask and sanitize their hands upon entering the clinic.
Our hours remain reduced. The hours of The Hospital and The Boutique are as follows:
|Monday – Wednesday||9:00 am – 5:00 pm|
|Thursday||8:30 am – 6:30 pm|
|Friday||8:30 am – 4:00 pm|
|Saturday and Sunday||CLOSED|
Procedure for Appointments
If your pet needs care of any nature, please contact the hospital and schedule appointments as needed and one of our receptionists will be sure to update you on our current protocols.
Boutique Purchases and Prescriptions
As you know, we have a large inventory of food and accessories in our onsite boutique so please call ahead to order your products. In addition, very soon, we will be providing an online boutique to our clients that will allow online orders which can be shipped to the hospital or to your home.
Thank you again for your patience and understanding during these usual times.
Please visit our website (www.khvh.ca) and Facebook page for any future updates on our policies and procedures.
March 16th, 2020
Coronavirus (COVID-19) is at the forefront of all our minds. During these challenging times, we most of all hope that you, your family, and your pets are well.
We are open. We remain committed to our patients and their care and as a result we remain open, including our boutique area.
Please call our clinic for the best approach to scheduling appointments. If you have travelled out of the country or you are showing symptoms of the coronavirus illness (cough, fever, and shortness of breath), we will want to reschedule any non-urgent appointments for your pet.
If your pet requires immediate care, and you are currently ill, please call ahead to our office so that we may guide you as to the best approach.
Ottawa Public Health
Coronavirus and your pet — Dr. Scott Weese of the University of Guelph
Public Health Agency of Canada
World Health Organization
World Small Animal Veterinary Association
We will continue to update our social media sites as new information is revealed.